I needed to have three doors replaced and some patchwork done. The patchwork was good but the doors did not close all the way. My husband paid cash before checking. Numerous calls finally got the guy back. He banged around 2 doors (cracking the moulding behind the bathroom door) and now they close. Then said he'd be back Monday with the tool he needed to fix the third door. Monday came, no show. called the number, steve was supposed to look into it, no return call. after numerous attempts, finally got Steve in the evening where his excuse was the guy did not call him back, but Saturday told him it was the frame. I said that's not what he told my husband and the previous door had no problem closing. It was left that he would show up the next day with the guy. The next day, No Call, No Show, and No answer on the phone numbers. I guess the except in "Exceptional Service" means "EXCEPT" if there already paid. I regret choosing them!!