From the minute I call to the time I leave there is nothing but kindness and compassion. I trust both Dr Cruz's they are really down to earth and give you advise as they would treat their own pet. In all the years i've been going, there has never been a staff member rude , nor seemed qualified for their positions. I feel the reason the others wrote something bad were because they were at a different place and got confused. This is certainly not the way it is at Byram Animal Hospital.