This location used to be great. Recently they hired a receptionist that seems to get everything confused. On several occasions, I've made appointments for either myself or my children and they can't never get us in time. Even though they have a sign in list, people call in and they are not added and you really never know how long you'll have to wait. All the stylists are good, but they no longer show appreciation for the long term customers. It doesn't matter how long you have been their customer (over 10 years for me) they will take walk ins at any time without respecting your appointments. As long as the receptionist is there, I will no longer visit this location.