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Details
HoursCLOSED NOW
Regular Hours:
Mon - Fri

Contact Info

Phone:

Main - 281-969-9119

Address:
13327 Pike Rd Stafford, TX 77477

Reviews

1
1 Reviews
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J
Justin H.

11/04/16

1 Reviews6
1.0

Steer clear of this place, their customer service is bad. I've spent over $24,000 here in the past few months and I ordered 5 tool kits, about $2,000 worth, that were supposed to be delivered to me by noon on the 3rd. At 1:00 PM I'm told to call dispatch. I had to ask 4 times when I'd get them before I was finally told it would be Friday the the 4th. I already had a commitment on 3 of the tool sets and they were supposed to be shipped out on the 3rd. Yeah I was hot, who wouldn't be, I take my job seriously. 10 minutes later I get a message that Patrick said to give me my money back and get them somewhere else. Its obviously not Patrick's store because the owner never would have handled business that way. Very irresponsible and unprofessional in the treatment of a customer that spent a lot of money there. I don't know about any other of the branches but this one has to be the worst. Management should take some refresher courses on how to treat customers and act like you care about your job and take it seriously. When you don't do what you say and it causes others to miss a deadline, don't be a jerk, just find a way to do what you said you'd do

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Categories
Industrial Equipment & Supplies, Contractors Equipment & Supplies, Hardware Stores
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HD Supply White Cap

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