Bought a $500 Vacuum cleaner approx. 4 years ago. Paid for the extra maintenance package. The first year I received a postcard w/ a reminder for the yearly update. The second year I missed it by a couple of months because I didn't receive a reminder card. When I brought it in, the man rudely told me "We don't send out reminder cards anymore, it's your responsibility to remember." I was shocked, because I blamed my own poor memory for the delay and said that the reminder card helped. Then he told me that if anything is broken off warranty the responsiblity would be mine. I just thought "nice service!". Needless to say, it's a Dyson next time around.