Thank you for assisting me. I was truly lost on what to do. I m really glad to know that there is someone out there that truly backs up what they say. I called the gallatin office in a panick because i have never even been to springfield and didnt know what to do. It was a relief when rick said dont worry, we got your back, we have an office there and they will handle it. 2 hours later my husband was at home safe and sound. thank you free bird you guys are the best.