I needed a larger car to pick up my daughter from college. Joe Gallo was helpful, professional, and and a pleasure to work with. The van was clean, attractive and ran well. His office in W. Springfield is a little hidden on Baldwin Street, but it's worth finding. The rates are better and the same across the board and there are no gimmicky 'half-price' coupons to find. He doesn't sell the extra insurance products, so you don't get guilt-tripped into buying something you don't need, (if you have comprehensive on the car you're not using it transfers to the rental car if to cover things like rocks hitting the window). A. Roberts