I live out of town and bought 2 pairs of shoes here using my VISA. I was told that if my doctor did not approve them, I could return them and my money would be refunded to my charge card. I was told that a friend could return them for me since I would not be back in Springfield, but she had to have my charge card with her. When I tried to have her return the shoes, they would not make the refund. They said that I had to be there not her. I will now have to make a special trip to Springfield, and once my shoes are returned, I will NEVER purchase another item from the store and will share my experience with everyone that will listen.