Since I am an older lady with silver hair, they kept putting me off and putting me off. Three days in a row they said they would come get my bike and repair it. I ride my bike to work to save money. Finally I got my bike there on a flatbed at 10:30am. It was to be ready the next day. The next day I called and they flat out lied to me: That their tow truck hadn't gotten it there until after 1pm the day before! I'd had it, I told them I had the bike out and ready, three days in a row, waited for them in the heat. They never came like promised. Finally I hired a flat bed to take it there. I would not do business with them. They don't care about their customers.