In January of 2018 I called the Springfield,IL office to see about getting my c-pap worked on as it was getting noisy. The gentleman{his name was Dave} that I talked to said that I might be able to get a new one and he would check to see if my insurance would cover it. I was told at that time that it would be covered 100 PERCENT. So with that information I decided to get a new since my insurance would cover it 100 PERCENT{or so I thought}. I get a new one and then he sells me a humidifier {WHICH I DONT USE INSTEAD OF GETTING THE ADAPTER FOR THE MACHINE}. The humidifier cost me approx. $279.00 which I didnt need. I received a bill in march of this year for the amount of 477.93 and tried to argue that I didnt owe because of what I was told. This has been nothing but a big sham in my opinion. I run a business and if I say a service is going to cost a certain dollar amount then I have to stand by it. I talked to someone in billing and set up a payment plan of $30.00 per month and have paid my payments as I should have. I look to maybe pay my account off and come to find out Ive been charged twice for deductibles without my knowledge or consent. I was also not told that I would be paying rent on this machine. If I would've known of all the HIDDEN CHARGES I would've stayed with my old c-pap as it was working just fine other than being noisy. I received a deductible charge on 4/8/18 for 85.50 and one on 7/8/18 for 68.40. I don't know what they are for and nor will not pay them. They are hidden charges and robbery. I have paid $120.00 toward my original bill of 477.93 lowering the amount I owe to 357.93 which I'm willing to pay. I will never do business with apria health care again . Its just a form of legalized robbery.

If I wanted to wait on the phone and keep pushing buttons this was the site to be on. Can't people ever pick up the phone and deal with a live person!!!!!!!!!!!!!!!!!