The UPS truck came on my block, never came to my door even though the house numbers are clearly written. So i assumed it was not the correct truck with my package. The driver then posted an update that the address needs updating because the apartment # is missing. THIS WAS A PRIVATE HOUSE!!! Called customer service and the rude rep just gave excuses and then put me on hold for 15 minutes to get a supervisor.

I spoke to the supervisor,Lorraine, about a misdelivered package.I was very pleased that the next day, the package was rerouted to me, as she 3 days of speaking to various UPS employees, she was the only one who followed through on her woman is to be commended on her customer service skills. Can't say the same for your telephone reps, what a bunch of incompetents, they a clue about anything & because you outsource calls, barely can understand them no less get your problem resolved. Kudos to Ms Lorraine

They're absolutely unprofessional in every sense of the word, my package never came when I called to get information the young lady Brianna was so rude I could not believe my ears, I took off a days pay to receive my package that required a signature and the person never came and Brianna insisted to tell me maybe the sticky blew away in the wind, when she wasn't at my home with me watching out the window every hour on the hour. They obviously know nothing about customer service I'm highly disappointed..

This is a complain for the service in your Springfield Garden delivery branch. This is not the first time that my package was delayed, I always check on my package delivery online to make sure I'm at home the whole day to wait for the package and end up getting excuses from UPS that no one is home at the time of delivery with no door tags or my address is missing, then I end up picking my package at the branch. This is supposed to be a convenient delivery not an inconvenience. This is how domino effect happens - customers complains, ergo no more customer and no more money for business-> UPS corporate get fed-up and closes branch -> people lose jobs...just because of a lazy employee who does not want his job in the first place... with the job scarce right now..they should give this job to a person who actually wants "A" job or wants the job and gives good customer service. If only I can rate this place no star.

This is a complain for the service in your Springfield Garden delivery branch. This is not the first time that my package was delayed, I always check on my package delivery online to make sure I'm at home the whole day to wait for the package and end up getting excuses from UPS that no one is home at the time of delivery with no door tags or my address is missing, then I end up picking my package at the branch. This is supposed to be a convenient delivery not an inconvenience. This is how domino effect happens - customers complains, ergo no more customer and no more money for business-> UPS corporate get fed-up and closes branch -> people lose jobs...just because of a lazy employee who does not want his job in the first place... with the job scarce right now..they should give this job to a person who actually wants "A" job or wants the job and gives good customer service.

Why do they say next day delivery when its already 2 1/2 day and still no delivery. nobody answers the phone.

No one ever answers the phone

No one ever answers the phone

No one ever answers the phone

Wow that was rude customer service

Wow that was rude customer service

Wow that was rude

The drivers here like to say they attempted deliveries when in fact they made no attempt at all. And when you call and decide to see if there is anyone in charge of modifying this behavior you are met with denial and attitude. I think it's fair to say that the people who work here spend more time covering each other's tracks than actually delivering packages. It's a shame you can't choose your own facilities to deal with your packages because this place does nothing but give a bad name to UPS entirely.

The drivers here like to say they attempted deliveries when in fact they made no attempt at all. And when you call and decide to see if there is anyone in charge of modifying this behavior you are met with denial and attitude. I think it's fair to say that the people who work here spend more time covering each other's tracks than actually delivering packages. It's a shame you can't choose your own facilities to deal with your packages because this place does nothing but give a bad name to UPS entirely.

They somehow couldn't locate the package and now its delayed another 2 days.

They somehow couldn't locate the package and now its delayed another 2 days.

They somehow couldn't locate the package and now its delayed another 2 days.

They somehow couldn't locate the package and now its delayed another 2 days.

The people there are rude, in person and over the phone. There is no detectable level of professionalism. If you have a problem they get sarcastic and snide. They aren't helpful at all. There is no accountability at this location.