I have recently joined my husband in boycotting this store - though there are several employees, they never approach to offer assistance, don't make themselves available, and walk right on past without a word or eye contact much less offer to help. My biggest peeve is EVERY single time I am there, the employees continue their personal conversations as if I or other customers are not even there! Without pause or even cursory acknowledgement to customers, they just continue chatting among themselves while going thru the motions of ringing up a sale. NOT customer service! No interaction or appreciation of the customer. There are several other hardware and home improvement stores in the area to spend our money at - maybe THEY have a 'helpful hardware man' willing to do more than put in their shift with a minimum amount of effort.