They responded promptly to my phone call and were able to give me information over the phone so i could make a choice before they arrived. None of the other ones even called me back by the next day. Knowing I had a stuck pump before hand and a sincere promise of being able to solve the problem was reassuring. When they arrived the same day, they correctly identified all the system problems and were able to tell me why the pump had failed. They fixed the problem quickly. They told me of other services they provide in an informative way without me feeling pressured to buy. This is the first time a well service gave me the information I needed to trouble shoot and maintain the system before it becomes a major repair. I will call them in the future and recommend them to anyone needing service for their water systems.