When I dropped my dog off, a man dragged her to the back by her collar. When we picked her up, she was covered in dirt, appeared scared to cross the threshhold and come to us, then when I got her home, she had fleas. She also had lost quite a bit of weight in just a weeks time. As soon as we got her home, she lapped water for about 5 minutes, then wanted more. She ate twice in a 6 hour period. I don't know what went at that place, but I will never take my dog there again. Completely unsatisfied.