Called today(6/27/11) to get help on a broken air conditioner motor, and was told to come right in. They reviewed my broken one, and found a replacement for it. "Then", they made sure that the new one rotated in the proper direction, clipped off unnecessary wires and made sure the shaft for the fan blade was the same length as the old one, and gave me all the advice I would need. "All" the employees went out of their way to help me, and then only charged me $97.00 for the new motor, when I had been quoted by a repair company that the cost would be between $400 and $500 ... including installation. ** Excellent company with outstanding customer service, and should be used if required.