Hello, I just had to right about an awesome employee his name is Carlos Quinones. My mother and my two children and myself were here for a family vacation. We are from Dayton oh. my mother is on oxygen everything that could go wrong with this trip did. my mother had left her cord that came with her personal oxygen concentrator. I was on the verge of a nervous breakdown. she was so looking forward to this trip. I had booked this did all the planning and stressing and she was contemplating not going with us on our seven day cruise. I was worried. I had been to several places and batteries plus was my last resort. literally... I was praying praying and praying.. my prayers were answered. carlos was the only person that looked out side the box when I asked for a cord that could work to charge her batteries on her machine to keep her alive and not worried about whether or not she was going to be able to make this trip.. Carlos put the charger in and her machine came on. I cried and and cried.. I had a weight lift off my shoulders.. needless to say.. our trip was awesome.. my mom got a chance to enjoy her first cruise worry free... thank you from the bottom of our hearts... May God bless you