Did not specify her fees clearly upfront. Told me that she took a commission off of granite countertops if I ordered them through her. So, I had her call a granite warehouse to set up an appointment for me to look at granite. She ended up charging me $190 for her "time". Apparently her fee structure is commission + time (used loosely). After explaining to her I did not understand this was her fee structure at the outset or I would not have had her set up the appointment, she became irrate. Poor business woman who clearly does not care about her reputation in the business world.