They promised a part by Wed, if it was incomplete they said they would refund some of it. The part was 'short' the cap but they did NOT want to refund any amount. It did not arrive as promised, they insisted that we pick up the incomplete 'order'. I will NEVER trust ANY person at that business, if its NOT on the contract in writing with a signature do not believe them, DO not pay for the 'part' in advance... give only deposit. (6 days past verbal promised by date and still incomplete) THEY DO NOT GIVE REFUNDS FOR ANY REASON, buyer beware.I WILL NOT BE DOING BUSINESS WITH THEM AGAIN... NOTE complaint filed with BBB on Oct 13, 2006