Terrible service! I asked for a travel package to Europe in a little over a month from now, she assured me she would call back, but never did. After my 3rd attempt at reaching them, I asked about the status of my request and the response was "Oh sorry, I forgot to call you back". I am very close to the 30 day mark before departure, and as we all know prices can get substantially higher with less then 30 days from reservation to travel. The best airline rate she could find was NO great deal and she had not followed through with the rest of my requests concerning my trip. VERY poor service, crummy price for the flight. You can do better shopping for yourself then using this agency!!