This place is WONDERFUL, I have gone for years with all my sewing needs, when I have bought new suits, when I have needed sewing repairs, there are perfect in every way. EXTREMELY great service, very polite and respectful. There is no point in going anywhere else for your sewing needs. Great place

This place is WONDERFUL, I have gone for years with all my sewing needs, when I have bought new suits, when I have needed sewing repairs, there are perfect in every way. EXTREMELY great service, very polite and respectful. There is no point in going anywhere else for your sewing needs. Great place

These people are dishonest! I have used this tailor for nearly a year now. Over this time I have spent hundreds of dollars. Although the last few times encounters have been extremely horrible. I explained as thoroughly and slowly as possible that the work I paid them to do was not done as discussed. I requested they complete the work properly after all they had already received payment. Not only did they refuse but they all but called me a liar. Here is what happened...

I brought in a total of 12 pairs of slacks and 8 dress shirts to have them tailored. The first 10 pairs of slacks were brought in to have the waist adjusted. Later I found out that of the 10 pair 6 were not fitted correctly. Since I hadn’t had any issues with them, up to this point, when I picked up the 10 pair of slacks I immediately dropped them off at the cleaners. While picking them up the 10 I dropped off 2 more. I didn’t find out that until after I brought them home from the cleaners. Of course I found out while getting ready for work. I brought the 6 pair back when I went to pick up the other 2 pair. I explained the situation and asked to have the problem fixed, they denied doing the work in the first place. Here is the kicker, I tried on the other 2 pair that I had dropped off previously and one of the pair was exactly like the other 6 and still they denied doing the work. To say the least I am disgusted with these people and would not recommend them to anyone.

Now on to the dress shirts, I brought in 8 Round Tree & Yorke Gold Label dress shirts to have them custom tailored. The result was just as bad as the slacks. They completely ignored what was requested and once nothing could be corrected they discounted the bill by $5. I was furious and left before losing my temper. Now I have 8 shirts at approximately $60 a piece and 6 pair of slacks ranging anywhere from $60 to $165 per pair that I will have to pay even more to have them corrected, well the slacks anyways. The shirts were unable to be corrected due to the amount of material removed so they are ruined.

On several occasions when I went to pick up items they had no idea where they were located. I end up walking through their entire hole-in-the-wall shop and finding my own clothes. I attributed their “issues” to language barriers but now I realize it was merely horrible customer service and a ploy to cheat the customer. Once I received my items I inquired if there were any other tailors in Sierra Vista, they stated that they were the only one in the area: I said it before, dishonest.

Their talents are extremely limited. Everything seems to have overwhelmed them. Although I wouldn't recommend bringing even the simplest of jobs to them.