I purchased a brand new stove from Sears online and picked it up at the Mansfield Rd store on 11/21. The electric panel on top and oven stopped working. I call the store because I want to bring it back and they refused to accept it. I was given a 800 number that transferred me five different times and did not speak clear english. I call back to the store and ask them again to help me and I was told by the assistant manager that it is the owners policy not to take the online orders back after 30 days.. the return policy online states that it is 45 days. She said that they do not make money off the online orders and the owner will not allow her to help with them. I asked to speak to the owner and the manager told me that he NEVER comes in to the store and that there is absolutely no way that she can put me in contact with him. It is a shame to see what an iconic brand like Sears has become. I completely understand why the company is bankrupt and going out of business because they no longer care about the customer. I have purchased thousands of dollars of appliances from sears over the last several years for various projects and this will be my last order.

I have been in this store 3 or 4 times this year and I finds that the customer service is bad they don't acknowledge you at all but I finds that very rude.

This is an awesome retail store. Just like it use to be everywhere. Courteous & helpful staff with ole fashion customer service. Keep up the good work !! Pleasure to shop where it still means something to the owners and staff.