Initially Joe came out and reported that he fixed the issue. That wasn't true and had to be called on it before he then stated that he had another part coming in...that was over 2 weeks later. When the part finally came in, he made the repairs. He said that all of his work was guaranteed. The issue continued to persist and I contacted him multiple times before he finally called back. He said he'd come out on that Saturday to address the issue...no call and no show! Called again and left a message...again no call and no show! It has been several weeks that we have been dealing with this issue. So, his "guarantee" is obviously no good and his word is not credible...buyer beware!!!