I have always had the utmost confidence and trust in this establishment. I was some what disappointed in my recent purchase of a new Simplicity Lawn tractor. I make a 100 mile round trip to Shipshewana to purchase my new tractor on a Saturday and make arrangements to return on the following Tuesday to pick it up with a borrowed pick up truck. When it was being loaded I noticed there was a dent in the lower front part of the hood that was not there on Saturday when I purchased the unit. I mentioned it and it wasnt until it became apparent to them that I was not going to leave with this dented hood that it was decided to replace it with another hood. I also had to ask prior to leaving for my owners manual that was not offered either and must say I waited some time to get it also. I will definitely return to do business with them as this was my first disappointment, but this kind of service is what I could receive right here at home at a big box store. I really felt my business wa