When I first made my appointment, I thought that I would not like the office staff. I always had a had time getting people on the phone, but Inow I know that it was only because they are extremely busy and may need additional assistance answering the phones. Now that I am a patient, I have had no problems. Dr. Cummins does take a real intrest in my life as well as the office manager. Don't jump the gun and say I am not going there, give them a chance.