This organization does not return your phone calls and God forbid you want to cancel your purchase with in your 3 day period. Do your self a favor and do not purchase without sleeping on it. If you change your mind you will be so frustrated you will regret it. If you put any money down and gave them your vacuums you will be even more frustrated. When they talk to you they are all wonderful and kind, but good luck getting a hold of them after any initial phone contact. Please do yourself a favor and do Consumer Report research prior to purchasing, talk with your friends and DO PURCASE Until you have slept on it because the following events will be very frustrating. If you have already made the mistake and are trying to cancel. I hope you have better luck and I am sorry for what you are going through. Contact BBB for your area and Kirby to file complaints.