Not happy that Family Video can't overlook return on movies during a snow storm. We are told to not travel and many roads aren't even plowed as of yet. When the mail is even cancelled. I have never seen the mail not get delivered. My daughter even called to ask about the if movies would still be expected to be returned that night due to the huge snow storm we were under. She was told she would be charged. I would think if you were courteous enough to call and inquire they would be understanding enough to say since you called we will extend your rental.