Called ahead for lightly cooked bread sticks, and confirmed by phone three times during order. They were not made as requested. Offered to remake if I could wait ten minutes. Meanwhile, another employee stated they were not supposed to cook them like that, just after the offer was made to cook as requested. Upon that excuse, I opted not to wait for another order. It was more the excuse than the order that was unacceptable. I left the store without waiting for another order.