I never expect anything less than exceptional service. They know me by name and they make sure I understand what needs to be done and why. I drive all the way down from Snohomish to have all of my repairs and service done because I know I can trust them.

I have been a customer of Bernie's for 8 years and they always impress me. The front desk guys are so polite and professional...the thing I like about this shop is that I never feel like they are trying to make me repair things that aren't broken....if something does need to be replaced or repaired, they explain why and even offer to show me the damaged part. I have since moved to Snohomish and STILL take my car to Ballard for oil changes and repairs. BERNIE'S ROCKS!!