The first night we got into the hot tub it was foamy and bubbly. We originally thought it was do to the chemicals in the hot tub. We were so wrong!! We followed all of the handbook instructions as to shower prior to getting in and the max of 15 mins at a time. I am upset to find out that this hot tub was not cleaned. She told us "It's up to the hot tub person to determine whether or not to drain it, that her hot tub gal wouldn't of left it like this and that we should of called her. Well, Katy this was not in your handbook and we don't have much knowledge on hot tubs. We do not believe we should be liable or charged $80.00 for this. As I previously stated we followed all of the rules in the handbook and then some. She wanted proof so, we sent a picture of our first night there. I will NEVER stay again! Unsanitary... I hope my kids don't get sick from this!!