the product (matresses) were inferior. I had to have the matress replaced TWICE in 16 months because of them breaking down and sagging. They are supposed to have a 10 year warranty and it didn't even last a year. They sent an independent "mattress inspector" to inspect the degree of sagging and I was supposed to receive a determination with 14 days. Its been over 3 weeks and I haven'theard from them. When I called the store they had no record of my purcchasing the product. It was a good thing that I had my invoice number. Service at teh store has been good excepting the lost account of the sale, but the mattresses are BAD.