I am known as Mr. fixit. and when I called for a part on an extractor that I was repairing for a friend, whom is in the cleaning buisness. I was quite pleased with how well they all seemed to know there products and parts and how quickly I had the new part in hand. BEST OF ALL MY FRIEND IS BACK TO MAKING MONEY....... THANKYOU !!! with product support like you guys have, it was a refreshing time in this day an age.. c-ya again.........Jerome S.