They were very accommodating and got my sick doggie in that night. They obviously care very much for animals. But they misdiagnosed him with something else that had some similar symptoms. I'm disappointed that x-rays weren't offered earlier, as I've learned in research, that x-rays are used to diagnose what he had and what they thought he had. I don't know if they're trying to save people money or what, but it should be the owners choice if they want to pay for a proper diagnosis. I'd rather pay thousands for a live doggie that $500 for a dead one. He had yarn stuck in his bowels for 9 days while being treated for something else. The second time I was in there I said "is it possible he ate something and is plugged up?" That didn't go anywhere, they said because he had diarrhea. In further research, I learned that DIARRHEA IS A SYMPTOM of a partial gi block!!! They did ask the first time I was there if I knew if he ate anything, and I said I didn't think so. I understand that diagnosing animals that can't talk must be difficult. I feel like after making the initial diagnosis, everybody got tunnel vision on that and just kept treating the symptoms of that. Then he pooped out some string and I, likely fatally, pulled the rest out. He died around 12 hours later. I feel like this should have been discovered earlier. The most disappointing thing, and the reason I'm writing this review is I wrote them a letter on Messenger with some questions about the whole thing. I know they saw it, and they didn't even respond. I wrote back a week ago and it hasn't even been seen. So they're ignoring me, or they blocked me. I don't know why they went into CYA mode. I think that is deplorable and unprofessional and shows guilt too. I'm disappointed in the level of competence and professionalism.I feel that if I went to a different vet, my baby would still be alive.

I am the Mom of one German Shepard and one mini-dachsund. I am so very thankful that we finally have Pam Gerdes as our Vet. My "kids" like Pam and I feel very cared for. Pam looks you in the eye and talks to you as a fellow animal person. A St. Francis, as I would think and we need her in Sartell. The unbelievable fact that they are open 6 days per week and perform surgery as NEEDED not scheduled is extremely important to me. I am so very happy that Pam and Tom are part of our community and we need to spread the word that Advanced Pet Care is the place to take your pet. They care and they are THERE when you need them. Kudos to Pam and Tom.