I have seen a drastic change in customer service since the new owner took over about 18 months/2 years ago. When I call to see if the hair stylist I want is in I will get wrong info 2 out of 3 times. Yesterday I was told that my girl would be there from 9-5. I hurried up there only to find out she actually wasn't even working. Since I was already there I inquired about another stylist. I was told she had stepped out but would be back in a few. Since I had been dropped off I had to wait for my ride to return so after 1 hour and Amy still had not come back I left. They appear to have 1 penciled in schedule that gets passed from stylist to stylist and they must guess where it is or run around looking for it. Why can't they just put it in a plastic sheet and tape it to the front counter so everyone knows where it is ! Another time when I called to see if my stylist would be there I was told, " I don't know where the schedule is and haven't got time to find it" Why don't they hire a high school kid to sit at the phone, seems it would be cheaper than loosing customers. Yesterday as I waited the phone was ringing off the hook, with only 2 stylists there, nobody was answering it. I saw customers come in and walk back out. Think I need to find a new salon !