Horrendous experience. 1st time we ordered tile for our house we were told the order would arrive in 5 business days. We had all tile in our house demo'd and living rm carpet pulled up and had tile installer scheduled. At last min we found out, after calling the company ourselves, the order was NEVER SENT. Fortunately we could still cancel our hotel reservation. We were treated rudely by management on the phone who said we can refund your money or we can re-order, but there is nothing more to discuss. The 2nd order was sent, but was NEVER put on the truck on the other end. You would think Design Works would have ensured the 2nd order was put on the truck. Found out 2nd order hadn't gone thru after all of us had moved out, tile installer at our house, and hotel reservation couldn't be cancelled. 3rd order arrive 2 wks later but listello for shower was wrong. We lived on concrete floors for a month w/ dust everywhere...instead of a few days. Terrible service ...nightmare.

This tile design center is fantastic! Other places turn me away if I'm not 'working with someone'. The staff has always been helpful and pleasant. The tile selection is fantastic and their displays are very creative and inspirational.

This tile design center is fantastic! Other places turn me away if I'm not 'working with someone'. The staff has always been helpful and pleasant. The tile selection is fantastic and their displays are very creative and inspirational.