Recent service experience with Lexus Santa Monica was a real success. Miguel Santiago was my service manager for a recent 120K service. Miguel did an excellent job working with me to understand my needs, explain all of the issues uncovered during the inspections, and help me choose the right follow-up maintenances to be performed during the service. I really appreciated Miguel's patience, attention to detail, and follow-through. Also, as an owner of an older Lexus vehicle, it helped that the service department offered a discount for older vehicles. Check the Service Specials coupons on their web-site.