We were recommended this store to buy glue for our wood flooring. While trying to figure out how much we needed, the fellow there suggested that we have plenty on hand, since you do not want to run out, and we can always return it. What he did not say was that they are rude when you try to return things, and charge you $35 re-stock fee. They also seem a bit clueless--they give you answers to questions that you know are incorrect. Gladly, we are finished with the floor, hasta la vista De Sotos.

I went to this store to buy some flooring products, and the Owner/Manager was behind the counter, talking on the telephone about playing baseball. I waited patiently, and he never made eye contact with me. I looked around the showroom by myself, but within sight and earshot of the Owner hoping to get his attention. He never once acknowledged me in the more than five minutes that I was there. I walked out with him never even acknowledging my presence!