I love Proactiv products. This is my favorite business because I get to talk to the agent face to face. I receive my products right there. I do not have to wait for them to come in the mail. It is unique because the agents are very knowledgeable about the products they sell. They can advise you on what to get. I get great service, however, they are getting ready to close our branch in Chesterfield Towne Center, Richmond, VA. The next closest branch will be Lynhaven Mall, Virginia Beach, VA. A 3 hour drive away. I can't afford to travel that far every time I need to purchase a product. A worried customer. Jane Ghee.