I booked an appointment for a massage three days in advance. The day prior to the massage I am told the therapist I was scheduled for quit. No attempt was made by the receptionist to reschedule for that day--just simply a very condescending "Sorry we are all booked for that day". I have a very tight schedule and these people know nothing about customer service.

An employee supervising the front desk at the Fort Union Utah Massage Envy lied to me, saying that the contract could be cancelled any time with a written letter. Be very careful siging the 12 month contract, they will not allow cancellations prior to the 12 months. When I requested this they threatened collections. I am very disappointed with the managements disregard to their employees selling techniques. Do yourself a favor, don't sign.

feel much more relaxed!