I reported a problem with the freezer. The heating core was actually melting the plastic on the bottom of the freezer. The repairman told me he had seen the unit in the past and that he couldn't believe it was resold, as they had previously traded out. He unhooked the heating element to reduce fire hazard and said they would trade out within 5 days. Several calls and 3 weeks later, they finally brought a new unit that was smaller and came with broken drawers. I called to report the problem and was told I would get a call back, never happened. Then I sent a letter to both locations and again, nothing. Avoid this business at all costs!!