1st I didn't want to use there services since I'm a computer guru myself but I couldn't get into my laptop and I tried everything possible so I had to put my pride to the side and let the pros go at it. Now when I turned it in the promised date that it would be done wasn't met. 4th day passed and I went to pick it up and they said they couldn't get passed it and that they tried everything possible. I was so happy but at the same time disappointed. Guy at the service counter was surprised I was happy he asked me why I was happy. I told him because I was so disappointed in myself that I couldn't crack it that it took me a lot to set my pride aside a bring my computer in for service when im a guru with computers myself. So I'm giving them the 5 stars for making my day and putting me on there level.