My family has bought several appliances from this store. It's been here for almost 20 years. We started off buying used appliances since we couldn't afford the fancier stuff and eventually, I had my career going and was able to upgrade. Andy matched any prices I gave him from other places but he actually gave the refrigerator, washer and dryer at even lower prices than other places. Empire Appliances may not be super formal, but they are compassionate with their business, and willing to help you under your circumstances.