I've been a member at City Sports for over three years and only started coming to this one on Brokaw for the last year because it's 5 minutes from work and I have a club membership and guest privileges for which I pay extra. I've been consistently disappointed with the quality of the space and staff. The equipment is rarely maintained, the showers are straight up disgusting and clogged with grime, the pool is filthy and unsafe, and the locker room is rarely checked or cleaned with multiple customers complaining about getting athletes foot from the place. The staff is outright disrespectful and rude to customers, which is incredibly remarkable because I've come to expect a better standard from the other locations I frequent. I've found myself agreeing with a lot of the reviews on here by people dismayed by the quality of service at this location and you can tell that most of the 5-star reviews are fake. I let this go for a certain time because of sheer convenience.But today, I'm downright offended by the treatment a guest and I received during the afternoon. I sign in and remember that I left my water bottle and headphones in my car, so I let my guest go in to change while I get my stuff from the car. I'm searching for my headphones and I get a call from City Sports and it's one of the sales representatives. They tell me to come back and stay with my guest in the most condescending tone, even after I tell them that I just stepped out to grab something. Then he tells me that he's going to note my account with an "abuse" of privileges and that, "If we notice it again, we're going to have to take drastic action." First of all, paying for a service is not "privileges," it's a professional and legal contract giving customers rights to use said services, so it's not a favor in the least. Secondly, I was aware that their sales staff are extremely unprofessional and rude, but I wasn't aware that they'd make threats against paying customers. I come back in and watch their sales guys clowning around and stare me down from their stations. At this point, I'm going to consult with a lawyer about taking legal action and get involved with their head office, because it isn't at any point acceptable to violate and threaten paying customers.I would not recommend this City Sports to anyone. There's a 24-Fitness down the road and several other gyms in a 10-mile radius that provide much better service, environment, and at a much better pricing. If you value where your money is going for the sake of quality, avoid this location.

Be a cautious when going to this gym. Staff is not friendly.