worst customer service and that's after taking forever to get someone on the phone. i strongly suggest you do business elsewhere.

I recently did business with Mercantila ordering an exercise bike. Delivery went fine and it's easy to get them to answer their lines when ordered. However, it is incredibly difficult to get through to them when you are returning a defective product and/or to get a return label. I was on hold at least 4 times for up to an hour or more. For this reason, I would never deal with Mercantila again.