We have used this Wash Tub many times without any problems. Today we went in and after the rain there was mud on our truck so they wanted to charge us AT LEAST $150.00 just for the outside and the interior was very dusty but nothing caked on or stains and they said a minimum of $150.00 for the basic detail. Let's put it this way: obviously they expect you to bring a relatively clean vehicle in before they want your business. We left and went down the street to Soft Touch Wash and they not only rinsed the mud off prior to the wash ( for free) the manager personally came out to make sure we went thru the most effective wash!!! Great service!!! And it cost $11.00!!! We gave the young man that scrubbed it down a $30.00 tip and will never use Wash Tub Again!!!!!! Soft Touch gets 10 STARS for service and price!!!!!! Wash Tub get ZERO STARS!!!!!!!