We're Customer Experience Management Professionals

General Info

Stratus Contact Solutions is a multi-channel contact center with over 20 years of experience. Our multi-channel approach enables you to meet your customers where they choose. We provide custom solutions from high-touch call center services to social media managed support. Our customer experience professionals become your brand advocates with real-time multi-channel engagement tools. We've been providing contact center support since 1996, so we have a long history of creating and perfecting operations. We have highly skilled agents to handle multiple types of inquiries (including social, chat, email and traditional call services) plus our proprietary social media and analytics platform makes us an expert in social media management. Customer experiences have changed because the way people communicate has changed. We understand the connected customer. Stratus enables you to meet your customers where they are at their time of need. Our customized solutions allow you to engage customers and comprehend data beyond the traditional call center. Stratus has evolved into a full-service American outsourced service provider with the cutting-edge technology and practical expertise to give companies complete solutions their brands need to boost customer retention, generate leads, lower costs, and increase efficiencies. Our IP-enabled call center platform takes the confusion and complexity out of the customer experience and supports incoming or outgoing customer relationship calls with the click of a button. We have the flexibility to integrate virtually with any client's platform or use our own. Our customized solutions are designed to meet your specific needs. Contact us today to find out how Stratus can help your business.

Contact Info

Phone:

Main - 972-535-5479

Sales - 972-535-5479

Office - 210-839-1010

Address:

8401 Point Quail Suite 900 San Antonio, TX 78250

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Categories

Communications Services, Call Centers, Telecommunications Services, Telephone Communications Services

Languages

English, Spanish

Associations

Stratus Contact Solutions is the call center and outsourced contact business of ILD Corp. ILD started in May 1996, with the acquisition of Intellicall’s operator services and long distance businesses, primarily for payphones at the time.Over the years, ILD Corp. quickly rose to a position as a national leader of Outsource Services in business processes (BPO), by leveraging the strategic advantage of operating its own facilities and platforms. Evolving with the changes in customer communications, ILD’s contact center introduced revolutionizing technology to support inbound and outbound calls, email support management, social media management and chat functionality all on an outsourced basis. In 2012, the company became Stratus Contact Solutions.