General Info

Sinclair Customer Metrics, Inc. is in the business of helping its clients find out what their customers think of them. Its mystery shopper programs, satisfaction surveys, audits, inspections and employee surveys provide quantitative, actionable customer measurement data that enables its clients to maximize their return on investment in service and satisfaction research. Sinclair Customer Metrics was founded in 1987 as a spin-off from Sinclair & Associates, an advertising and marketing company. A charter member of the Mystery Shopper Providers Association, Sinclair Customer Metrics is headquartered in San Antonio.