Walked in and although 3 girls were behind the counter apparently only one could check in customers. The other one was leaving and the 3rd was sitting on the counter dusting lotion. My husband has recently joined and he had tanned all week yet today they couldn't find his updated info. He finally was able to tan however none of the 3 asked if I would like to tan. So I didn't. I sat in the lobby while they discussed their night out with another customer. It's a shame too as I was going to join. Guess they are too busy for new customers.