First time I went there I had a pedicure and a shellac manacure. She did such a great job I thought I had found my nail place. Second time I went was to get the shellac redone. A different lady removed the top layer of shellac with a dremmel tool and the rest by soaking & scraping. I didn't like the dremmel but no harm done. The next trip a man did my shellac. He was lazy and used the dremmel for total removal. I pulled back when he started but he assured it was ok. Stupid me for trusting him! My nails are paper thin and just crumbled under the new shellac. I have thin spots and cracks in the nail bed and my nails all broke down to the meat. I can say all my fingertips hurt! Now I won't be able to get my nails done until I have all new growth! To LeNails so they don't damage someone else, proper shellac removal is to wrap nail in pure acetone soaked cotton ball and wrap in foil for 10 minutes then it scrapes off easily!