This repair shop is in a class of its own. The service staff are very knowledgeable. The front office staff is helpful, courteous and by far interested in exceeding customer expectations. The owner can only be described as a "miracle worker." I have 2 Beetles that continue to run great as a direct result of Randy Zand and his mechanic staff's expert mechanic ability. These gentlemen not only repair what is broken but seeks to find any other condition that will need to be addressed before it causes additional damage. Preventive maintenance is encouraged. If I am not completely satisfied with the work, Randy and his staff will continue to work to find what the ultimate cause of the problem is. If a savings in labor can be afforded to the customer, it is given. Communication is excellent. My request is to "make it safe" and I have yet to be disappointed. Randy has given my 1999 Beetle 9 lives! Irma Villarreal