I needed a circuit breaker reset, a minor repair at 4:30 pm in the afternoon on a rainy chilly day and had no idea where the circuit breaker was? I knew there was a cold night in front of me without help. The repairman was very friendly and helpful in my situation and in 15 minutes - my problem was solved. He was nice young man and had a good personality with a sense of humor. He charged me a very reasonable fee and I appreciated this and will pay it forward.